Tracked service arriving within 1-3 working days.
Free on orders over £40.
Tracked service arriving the next working day.
Free on orders over £80
Signed for service arriving the next working day
Free on orders over £200.
Signed for service arriving the next Saturday
Free on orders over £500.
Click & Collect
Arriving within 1-3 working days.
Free on orders over £40.
Arriving within the next working day.
Free on orders over £80.
Arriving within 7-10 working days.
Arriving within 7-10 working days.Free.
Engraved orders are subject to a short delay whilst we personalise your item for you..
The expected wait time will be clear on the product page, and on the basket as you complete your order.
Resized orders are subject to a short delay whilst we professionally adjust your item for you..
The expected wait time will be clear on the product page when adding your item to the bag.
How do i track my order?
When your order is dispatched we will send you an email to let you know. You can trace your parcel at any time on the Royal Mail website using their tracker. You can also track your order on our website by logging into your account and viewing the 'my orders' section.
If you order more than one item you may receive multiple shipment emails and items may arrive separately.
At extremely busy periods or during times of disruption, some parcels may be subject to delays.
For Special and Express Delivery parcels, please contact us if you've not received your item after 3 working days. For standard delivery, please contact us if you have not received your parcel within 4 working days. For International Delivery please contact us if you have not received your parcel within 10 working days.
Please note we cannot open an investigation into missing parcels until 10 working days have passed.
When will my order be dispatched?
Orders placed before 4pm are usually dispatched on the same day.
Orders placed after 4pm will be dispatched the next working day. Please note orders placed after 4pm on a Friday will not be dispatched until Monday.
Orders made using our Amazon Checkout or V12 finance may be subject to delays.
Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day.
All delivery time frames exclude Bank Holidays.
During busy sale or seasonal periods, there may be delays on processing orders. We recommend that you order ahead of time to avoid disappointment.
For engraved items, please see below.
Where do you deliver?
We deliver to the United Kingdom, including the Channel Islands and BFPOs, and to a range of international destinations. We offer International Delivery to the following countries: Australia, Austria, Belgium, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Turkey, UAE, and United States. If you require dispatch to a country not on the list above, please contact our customer service team.
Please note there may be restrictions on delivering certain items to specific countries
VAT refunds can be processed on all non-EU deliveries. However, VAT can only be refunded once the order has left the UK and arrived at the destination address.
Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.
We can deliver to an alternative address, such as your place of work. Please ensure you are happy with who will sign for your parcel.
Please note: if you've made an order using our finance options, we can only deliver to your home address.
How long does it take for an item to be engraved and delivered?
Engraved products may take up to 3 working days to be processed. This means that 3 working days should be added to your expected delivery date - including Express, Special, and Saturday delivery.
Please Note: During busy seasonal periods such as Christmas engraved items may take an additional 5 working days to arrive, so please order in plenty of time.
How Do I Use Your Click and Collect Service?
You can now select click and collect as a delivery option on the checkout page. Orders can be collected from a T. H. Baker store OR from your local post office. You will need to bring your order confirmation number, found on your order confirmation email, and a form of ID when collecting your purchase. Please note if someone is collecting the order on your behalf they must have the order number and provide ID that matches the name on the order.